This is an "Elite Masterclass Course" in the

art of communicating, networking,

motivating & building rapport

Course Overview

This is a 2-day in-house course designed to develop advanced communication techniques and strategies.

Communication goes far beyond the actual words that you say.

More importantly it's how you say it and the way that you act while you're saying it. It depends on the other persons view of the world and their preferred learning style with regards to absorbing information and what you say that will determine whether you are successful in this area or not. Effective communicators can elicit all of the action signals and communication strategies from a person and adopt their style to make sure that their communications are effective.

This course is all about providing you with the communications armoury for you to be able to communicate effectively with anyone and at any level, it goes far beyond a beginners guide to communication and focuses upon some more of the advanced communication techniques available.

You will learn how other people think and how they prefer to learn and thus you will be able to tailor your communications to maximize your effectiveness.

Who Will Benefit From The Course?

Senior and middle managers who already have good communication skills and want to take them to the next level

What Will You Gain From the Course?

• Learn how to develop different communicating strategies depending upon the other persons view of the world.
• Understand favoured learning styles of others and how to use this when communicating
• Learn how to build rapport with anyone at anytime
• Learn how others absorb information and the process they go through to make decisions and to communicate
• Develop verbal and non-verbal communication techniques
• Learn how to elicit thinking patterns through eye movement
• Learn how to tap into another person internal representation system
• Learn some NLP techniques to influence and sway another persons point of view

Sample Course Content

Below is an exact course content that we have used in the past, it gives you a flavour of some of the topics we will cover:

Communicating

Communicating with others
The communications process

Filter Systems

What happens to information when it comes in to our brain
What happens to information for it to get out!

How miscommunication occurs

Effective Communications

What makes up an effective communication?
The golden rules for effective communication

How people sort and categorise information

What is a meta programme?

How people sort information in their mind.
The 6 main sorting offices of the mind!

Internal Representational Systems

What is a representational system?
How people represent what you say into their own language

Techniques and strategies to communicate effectively with people with different systems

Eliciting thinking patterns through eye movements

How to know what people are thinking by their eye movements
How to tailor your communications by what you see

How to build rapport with anyone and at anytime

What is rapport?
The 6 elements of rapport building

How to give & receive feedback

The principles of giving constructive feedback
The 8 techniques of how to give effective feedback
How to receive feedback

Action planning & putting into practice

Here Are A Couple Of Recent Advanced Communication Skills Courses That We Have Run:

Joint Services Command & Staff College

2 Day Advanced Communication Skills Course

The Joint Services Command and Staff College (JSCSC) provides command and staff training at junior, advanced and higher levels for the Army, the Navy and the Royal Air Force.

MTD were called in to deliver a 2-day Advanced Communication Skills training course for middle and senior managers so that they could influence others more effectively and also to be able to build effortless rapport in any situation.

Solution

We built a 2-day programme that focused on the main issues that the managers were facing and designed an Advanced Communication skills strategy for the main areas where they needed the most help.

Comments From the Course:

"I enjoyed all aspects of the course and it contained very useful messages and analytical ideas which I will put into practise in various one to one and group situations. I really liked the relaxed approach as it put everyone in the group at ease and ensured full participation"

Julie Poskitt - Manager

"An excellent, well thought out course in terms of content and delivery. The trainer was excellent, humorous and has a great knowledge of the subject - he had great skills in lecturing and presenting"

Terry Powney - Manager

"I found Mark (the trainer) to be an excellent communicator himself, he really knows his subject. His style was both informative and fun. A great course that I got a lot out of - I had never heard of a lot of the techniques!"

Judy Clarke - Manager

"This programme really helped me to understand and communicate with others more effectively. The section on meta-programmes was enlightening!"

Tonia Williams - Manager

"I loved the session on how miscommunication occurs - I need to make a conscious effort to keep doing this when communicating with others. A very enjoyable course that had me interested for the whole 2 days"

Paul Lidster - Manager

2 Day Advanced Communication Skills Course

Serono is a global biotechnology leader with over 4,900 employees and worldwide revenues of USD 2.46 billion and a net income of USD 494 million in 2004.

MTD received a call from the Director of ITCustomer Services Division who wanted to improve the communication skills of his direct reports who were all senior managers.

He didn't just want the "bog standard" communication skills course. Instead he wanted to be "WOWed"!

The Solution

We put together a 2 day Advanced Communication Skills course and delivered it at their Head Quarters in Geneva, Switzerland.

We also included some NLP techniques and Serono were that impressed that they have rolled out and offered our Advanced Communication Skills course to the rest of their company!

Feedback

"On behalf of all the participants, I want to convey our highest level of satisfaction on the course we have received from your trainer. He was a MASTER in communications, an excellent coach and a very friendly person.

Our objectives have been exceeded!

I will propose to our IT Management to include this course in the development plan for several other key IT managers.

Thank you so much,

Luis Llull
Director IT Customer Services
Serono International SA