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In-house
training is the most cost effective way of improving
your manager's performance.
Whether it be for a group of new
or existing managers we can design and deliver a
course that is centred around your exact
requirements and based upon your manager's
training needs.
The training can be
delivered at your premises or offsite at a hotel
or training centre - the choice is yours! In-house
courses are usually run for 1-5 days, if you are
looking for a longer management development programme
(3 months+) please click
here.
We can help your managers
to.
 Make
the transition from being "managers" into
"leaders"
Tackle
performance issues more effectively like
lateness and poor performance
Motivate
and build their teams into high performing
units
Coach
and develop their staff regularly and
consistently
Lead
and implement your aggressive change agenda
Plan
out and manage their time and their workloads
more effectively
Delegate
work in an empowering way
Improve
their communication and soft skills - working
with others to achieve results
Handle
conflict in an appropriate manner
Improve
bottom line performance measures like sales,
service and satisfaction
Chair
team meetings so that they finish on time with
actionable output
All you
need to do is provide us with what you want to
achieve or tell us about the training requirements
of the group and we will mock up a course proposal
for you along with the costs.
What makes us unique is that
every manager who attends the course will receive
unlimited amounts of email and telephone support
from their course leader. This means that they can
ask for some personal advice and tips whilst
implementing what they have covered on the course.
After all, it's after the course where the real
work starts!
By asking for a course proposal
you are under no obligation whatsoever at any
stage.
Below
are some examples of courses that we have run
recently:
British Board Of
Film Classification
The
Requirements - "A Management Soft-Skills
Training Course"
You will most likely recognise BBFC from the
opening credits of a movie at the cinema - they
are the people who classify the film as a PG, U,
12 etc.
They were looking at providing a 'soft skills'
in-house training event for intermediate and line
managers. They wanted the training to focus upon
managerial 'soft skills' such as communication -
encompassing, amongst other topics, listening,
asking and problem-solving; the course would also
need to deal with team briefing, coaching and
guidance, managing performance issues, creating an
open culture, participation in decision making,
and the development of good working relationships.
BBFC also wanted the training to allow managers
to understand their role, exploring the concepts
of nurturing ability and skill, motivation and
incentive, and the opportunity to participate.
The
Solution
A series of 2 day "Management Skills"
courses were designed and delivered that covered
all of the topics listed above and used training
techniques such as accelerated learning,
management development questionaires, role plays,
team games and NLP.
The main focus was on learning practical skills
that the managers could actually use in the
workplace rather than lots of theory.
118 118
Directory Enquiries
The
Requirement - "To Provide Our Managers With A
Good Grounding In Management"
The
Number 118 118 have been plastered over the TV
recently promoting their directory enquiries
number. We received a call from their HR
department because they were looking to improve
the skills of a group of their managers providing
a good grounding in management and leadership
skills.
The
Solution
We
delivered a 2 day management skills course at
their Head Office in Cardiff.
10
managers from cross functional areas attended the
training that covered topics such as dealing with
poor performance, coaching, performance
management, staff development and delegation
skills.
First
Group
The
Requirement - "Management Skills Course For 5
New Managers"
The
First Group are the largest bus operator in the UK
running more than 1 in 5 of all local bus services
and carrying 2.8 million passengers every day.
They also operate freight services through GB
Railfreight. First operates the Croydon Tramlink
network carrying approximately 20 million
passengers a year on behalf of Transport for
London.
After a restructure
they had 5 brand new managers who had never had
any formal management or leadership training
before so the requirement was to provide an
in-house course that covered all of the main
management disciplines so that they could be
thoroughly prepared for their new roles.
The
Solution
A
3 day "Management & Leadership
Skills" course was designed and delivered.
This covered all of the main management activities
- leadership skills, management styles, learning
styles, coaching, appraisals, running one to ones,
running team meetings, dealing with under
performers, how to motivate your staff and team,
time management, delegation, how to deal with
difficult people and communication and
assertiveness skills.
Their
5 managers went away with a toolbox of management
skills ready and prepared for their new roles.
Opportunity
Housing Trust
The
Requirement - "A Management Skills Course To
Provide Consistency"
OHT is a
non profit making organisation. Their aim is to
empower people with learning disabilities to lead
valued lives as participating members of local
communities and to enjoy full citizens rights. The
challenge that OHT were facing was that it had
managers of different ages and with different
levels of experience.
OHT
wanted some management courses delivered to ensure
that every manager and team leader had a set of
tools that they could use to stop the spanish
customs that had spread throughout the company
when it came to managing their staff.
The
Solution
A
2 day "Essential Management Skills"
course was developed and delivered. The course
covered all of the main disciplines associated
with management and leadership excellence.
This
included: Leadership for success, time management,
effective delegation, coaching and providing
feedback, performance management, effective
communications skills, dealing with conflict and
building high performance teams.
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