Become A More Effective Manager By Receiving A

Thorough Grounding In All Of The Main Essential Skills

Of Management And Leadership

Course Overview

"Essential Management Skills" will provide you with an excellent foundation in all of the skills and behaviours required to be an outstanding manager.

Managing the process and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, they need to be able to coach and develop their staff - the list goes on!

After having attended this workshop you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

Who Will Benefit From The Course?

This course will benefit anyone who manages people, in particular:

• First Time Managers
• Supervisors
• Team Leaders
• HR Professionals
• Project Managers
• Change Managers
• New Managers
• Staff Looking To Progress Into A Management Position

With The Help Of This Course Delegates Will Be Able To:

• Motivate and inspire employees
• Coach and develop staff effectively
• Resolve conflicts quickly
• Build and lead high performing teams
• Gain enthusiastic cooperation
• Resolve performance issues quickly and effectively
• Delegate tasks with confidence
• Organise your time and workload

Course Agenda

Day 1

Introduction & Objectives

What makes an effective manager?

Here we look at the difference between management and leadership, what are the key duties of a manager?, what makes an outstanding manager? management best practise

Exploring your managerial style/potential

Take a managerial assessment to find out your current managerial style and how to use this back at the workplace, management styles team game, find out what your style means to your team and how to develop your managerial skills further

Coaching & Feedback Skills

Learn how to coach and give feedback to your staff members to help their personal and professional development. Learn different models of coaching and how give positive and constructive feedback to apply these to fit the situation. i.e. formal coaching sessions, on the job coaching, reviews etc

Lunch

Communication & Influencing Skills

Learn how to be a master communicator and how to get your point across in a clear, concise and positive manner. Learn how to make small talk with strangers, the importance of non-verbal communication and how to influence others to see your point of view so that you sell your idea effectively!

Managing Conflict

Learn how to manager conflict on a one on one basis as well as managing conflict between members of your team. Learn communication and process techniques to be able to handle any conflict situation that may arise.

Close

Day 2

Recap And The Day Ahead

Managing Performance

Learn how to set goals, objectives and put development plans together with your staff. Learn how to review performance and how to manage under-performers. Learn how to deal with difficult people in an effective manner.

Building High Performance Teams

Building highly effective and performing teams is an essential objective in your role. Learn how to gel all of the members in your team to work together and to exceed all targets that I asked of you.

Lunch

Motivation Skills & Understanding Others

Learn what makes people tick and what gets them out of bed in a morning and how to use this to your advantage. Learn how to elicit your staff's motivations, values and beliefs and how to tailor your communications with them to motivate them to do an outstanding job in all that they do.

Time Management & Delegation Skills

Managing your time and juggling workloads is a difficult task. Learn how to prioritise your work and know how to manage conflicting priorities. Gain an appreciation of the difference between "importance" and "priority" and how to effectively delegate your work.

Understanding Your Own Managerial & Learning Styles

Understanding yourself and others is critical for any manager to succeed. Take some assessments and tests and get feedback on your own style and what it means to you and everyone in your team.

Close

Day 3

Recap And The Day Ahead

How To Run Meetings

Llearn how to chair team meetings so that you use the time available to maximum effect. Learn how to plan, structure and deliver meetings. Learn how to get action from the discussions and how to deal with team members who are either waffling on or are contributing to the detriment of the meetings objectives.

How To Run Effective Appraisals

Learn how to formally review someone's performance based upon objective and subjective performance measurements. Learn how to prepare fully and how to manage staff that do not agree with your assessment of them!

Lunch

Change Management

Your team will no doubt go through many changes within your company whether they be product development, IT enhancements or ways of working. Learn techniques and strategies to ensure that the change is accepted within your team and how to manage it's impact effectively.

How To Analyse Problems And Make Better Decisions

Problem solving and decision making can be learned just like any other type of skill. The ability to recognise problems, gather data, develop alternatives and chose a solution is a critical part of a manager’s responsibilities. This session will examine the theory and techniques relating to the decision making process. Techniques and methodologies for assisting individuals in problem solving and decision making will be covered.

Close And Action Planning

Potential Additional Topics:

The course above is designed to cover 10 main areas of management and leadership within 3 days. Below are some additional topics that you could add to the above course or substitute them for any of the topics:

• Customer Care
• Assertiveness Skills
• Business Planning
• Project Management
• Sales And Marketing
• Managing Absence

Examples Of Courses We Have Run Like This:

British Board Of Film Classification

The Requirements - "Management Soft-Skills"

You will most likely recognise BBFC from the opening credits of a movie at the cinema - they are the people who classify the film as a PG, U, 12 etc.

They were looking at providing a 'soft skills' in-house training event for intermediate and line managers.

They wanted the training to focus upon managerial 'soft skills' such as communication - encompassing, amongst other topics, listening, asking and problem-solving; the course would also need to deal with team briefing, coaching and guidance, managing performance issues, creating an open culture, participation in decision making, and the development of good working relationships. BBFC also wanted the training to allow managers to understand their role, exploring the concepts of nurturing ability and skill, motivation and incentive, and the opportunity to participate.

The Solution

A series of 2 day "Management Skills" courses were designed and delivered that covered all of the topics listed above and used training techniques such as accelerated learning, management development questionaires, role plays, team games and NLP.

The main focus was on learning practical skills that the managers could actually use in the workplace rather than lots of theory.

118 118 Directory Enquiries

The Requirement

"To Provide Our Managers With A Good Grounding In Management Skills"

The Number 118 118 have been plastered over the TV recently promoting their directory enquiries number. We received a call from their HR department because they were looking to improve the skills of a group of their managers providing a good grounding in management and leadership skills.

The Solution

We delivered a 2 day management skills course at their Head Office in Cardiff.

10 managers from cross functional areas attended the training that covered topics such as dealing with poor performance, coaching, performance management, staff development and delegation skills.

The Requirement - "Management Skills Course For 5 New Managers"

The First Group are the largest bus operator in the UK running more than 1 in 5 of all local bus services and carrying 2.8 million passengers every day. They also operate freight services through GB Railfreight. First operates the Croydon Tramlink network carrying approximately 20 million passengers a year on behalf of Transport for London.

After a restructure they had 5 brand new managers who had never had any formal management or leadership training before so the requirement was to provide an in-house course that covered all of the main management disciplines so that they could be thoroughly prepared for their new roles.

The Solution

A 3 day "Management & Leadership Skills" course was designed and delivered. This covered all of the main management activities - leadership skills, management styles, learning styles, coaching, appraisals, running one to ones,  running team meetings, dealing with under performers, how to motivate your staff and team, time management, delegation, how to deal with difficult people and communication and assertiveness skills.

Their 5 managers went away with a toolbox of management skills ready and prepared for their new roles.

The Requirement - "A Management Skills Course To Provide Consistency"

OHT is a non profit making organisation. Their aim is to empower people with learning disabilities to lead valued lives as participating members of local communities and to enjoy full citizens rights. The challenge that OHT were facing was that it had managers of different ages and with different levels of experience.

OHT wanted some management courses delivered to ensure that every manager and team leader had a set of tools that they could use to stop the spanish customs that had spread throughout the company when it came to managing their staff.

The Solution

A 2 day "Essential Management Skills" course was developed and delivered. The course covered all of the main disciplines associated with management and leadership excellence.

This included: Leadership for success, time management, effective delegation, coaching and providing feedback, performance management, effective communications skills, dealing with conflict and building high performance teams.