|
Selling
Over the Telephone
|
Learn
how to feel comfortable selling over
the
telephone so that you become a
sales
generating machine!
Overview
Selling
on the telephone is a lot harder than face to face
selling so it pays to make sure that you have the
very latest techniques and strategies to become a
"robo-salesperson" when making outgoing or
receiving incoming calls!
This
course will teach you specific knowledge and skills
for telephone selling.
The
course covers: how to sell on incoming and outgoing
calls, how to cross and up sell when taking orders,
how to make cold calls, and general telephone
etiquette
Who
Will Benefit From The Course?
- Call
centre staff responsible for making sales
- Telesales
operators
- Salespeople
who have to use the telephone a lot to call
clients
What Will You Gain From the Course?
- Handle
difficult objections and skepticism over the
phone
- Learn
how to get to that "YES"
- Learn
telephone sales models
- Learn
how to plan out your calls before you make them
- Understand
the difference techniques required for telephone
versus face-to-face selling
- Understand
the importance of voice tone and words in
telephone sales
- Learn
consultative techniques instead of pitching
products
- Learn
how to build up effortless rapport
- Learn
how to build up trust
- Differentiate
your product and company from the rest
- Get
away from telling and learn how to concentrate
on selling
- Determine
opportunity areas for adding value to a
customer’s business
|
Would
You Like To Make An Enquiry Or Ask A Question?
Call
us for FREE
on 0800 849 6732
Email
us at enquiries@mtdhr.com
Complete
our online form
What
Makes MTDHR Different From The Rest?
Reason
# 1
We
Will Design And Deliver A Custom Designed Solution Centred
Around Your Training Needs And Requirements At No Additional
Cost To You.
Reason
# 2
Our
Courses Are Rated 9.1 Out Of 10 On Our Feedback Forms
And 100% Of Our Clients Say That They Would Use Us Again
- Your Staff Will Be In Safe Hands!
Reason
# 3
We
Supply Only The Very Best Trainers For Your Event. We
Will Select The Trainer That Has The Highest Skill Level
And Experience Relative To Your Requirements. Our Trainers
Are Specialists In Their Fields - This Means That Your
Staff Receive The Very Highest Standards Of Training
Content And Delivery.
Reason
# 4
Every
Manager That Attends A Course Run By MTD Will Receive
Unlimited
Post-Course
Email & Telephone Support Whilst They Are Implementing
The Techniques And Strategies That They Have Covered
On The Course. After All, That's When The Real Work
Starts!
Reason
# 5
We
Offer You Great Value For Money. Our courses start from
as little as £695 per day for in-house training.
This provides incredible value for money especially
when you bear in mind that the cost includes:
- All of the preparation time required
in order to gather your requirements and to get an
understanding of your training needs.
- The time and expertise required to
design and develop your bespoke course
- The delivery of your event by a highly
experienced and specialised trainer
- Top quality course materials, manuals,
handouts, assessments etc
- Lifetime unlimited email and telephone
support after the course
- Providing feedback on the success
of the event and on individual training development
needs
Reason
# 6
Our
Delivery Methods Will Ensure That Your Event Is A Success
Or We Will Refund Your Money In Full. We use a variety
of learning methods including accelerated learning techniques,
exercises, case studies, role-plays, emotional intelligence,
competency, team games, business simulations, online
learning and reflective learning techniques.
Reason
# 7
We
Provide Flexible Solutions For Your Training Needs.
Whether It Be Through A Course, One On One Coaching
Or A Management Development Programme, We Can Design
A Tailor Made Solution To Exceed Your Expectations .
Reason
# 8
If
you are looking for an accreditation for your course
we can give you one! We are an endorsed provider with
the ILM (Institute Of Leadership & Management).
That means that we can bespoke a course for you and
then the ILM provides you with course awards and certificates.
|
