Sean McPheat

Sean's passion and expertise is in designing and delivering HR solutions and management programmes and he would be delighted to help you and your company with your human resource requirements.

Sean has also appeared on TV on several occasions as an expert in the field of personal and professional development.

He is also an author of courses for Home Learning Direct for the topics of human resources and training and development - so if you take any of their distant learning courses, chances are you are reading Sean's material!

His latest project is designing and writing a BTEC diploma in HR Management.

Sean has been featured on CNN International, BBC, ITV, Arena Magazine and is also a regular contributor to QualityWorld which is The Institute Of Quality Assurance monthly magazine.

Clare Cromarty

Clare Cromarty has worked in HR and organisation development for over 12 years, across the public, private and voluntary sectors. She has worked as a generalist HR Manager, Organisational Development Manager and Training Manager.

For the past 4 years, she has been a HR consultant, working with a variety of clients on projects relating to employment law, HR policy development and HR projects.

Clare recognises the importance of continuous professional development and has an impressive suite of academic qualifications to support her practical knowledge.

These include an MBA from the Open University, a Postgraduate Diploma in Human Resource Management and a Law LLB degree.

Qualifications:

• MBA – The Open University
• Postgraduate Diploma in HRM
• Management NVQ 4 – CIPD
• Training and Development (HRD) NVQ 4 – CIPD
• Diploma in Management Studies
• Certificate in Management
• Law LLB (Hons) 2:1
• V2 – external Verifier – CIPD
• D32, D33, D34 assessor & verifier awards

Currently undertaking:
Employment Law and Practice – The Open University – completion 2006

Roger Pattison

Roger has over 25 years of HRM and HRD experience, in the private and public sectors and has designed and delivered over 50 HR solutions and Management Development Programs to SMEs as well as larger companies.

Roger led the HR component in the public sector reform of the Armenian Civil Service between July 2003 and May 2004. This involved drafting a HR model, developing processes and training and implementing HR staff and new departments where none existed before.

In Mozambique, he trained a newly formed HR department for TDM - part of the Cable & Wireless group, in 2001.

Qualifications:

• MSc – Masters in Human Resource Development
• Dip TM – Diploma in training management
• Chartered Fellow of the Chartered Institute of Personnel & Development (Chartered FCIPD)
• Fellow of the Institute of Leadership & Management (FinstLM)

Specialist Areas Include:

• Creating HR strategy and the resultant HR departments and structures that support this process. HR process and procedural formation and implementations.

• Analysing training needs and producing costed training plans and schedules to support the organisation

• Special skills in Competencies, ie Framework Development, Introducing Competencies, Using Competencies in Performance Management, Recruitment and Training and Development.

• Performance Management. Researched and designed new performance appraisal systems in for a number of companies. Designed and developed performance management implementation programmes including training workshop, management reviews and appraisal re-energising events. Managed ongoing process including monitoring quality, content and evaluation.
  
• The drafting, designing and development of management development and interpersonal skills training materials

Achievements Include:

1. Development of a new strategy of Human Resources Management and Development in the Ministries of Health, Social Services and Education of the Republic of Armenia.

Key outputs were:

• Development of HRM methodology
• Define the current status of ministries' HRM and HRD
• Develop functions of HRM
• Define standards of staff quality and evaluation
• Develop guidelines of job description and evaluation
• Develop reviewed systems of job description and evaluation
• Develop new terms of hiring and firing of public servants
• Prepare data base forms (specialisation, number of the employees, salary) questionnaires, summarising questionnaires
• Introduce job evaluation system in public service organisations
• Define training needs of public service agencies and organisations
• Develop HRD plans

2. Development and training of some 2300 staff in 45 locations throughout the UK.

Very involved in the early development of competencies and National Vocational Qualifications for Managers. Responsible for a training budget of £330,000. Undertook major change projects, such as designing and implementing new performance management processes.

Developed new Training Needs Analysis (TNA) processes, moving the learning towards business led needs rather than standard training solutions. Introduced assessment processes for Investors in People (IiP) national training standards.

This is a UK national training standard based on the concept of commitment to training that meets the challenges the organisation faces, planning how that training will be implemented, making the training take place – action, and finally evaluating the outcomes and benefits before continuing with further training. IiP is based on the concepts of continuous and life long learning. Led the department on achieving BS 5750 (now ISO 9001) National Quality Standards. Represented the organisation and actively help develop the new trainer standards for the Training & Development Lead Body (TDLB).

3. Co-author of Fenman’s Competencies Activities Pack – Best selling title 2002/03

4. In Mozambique, trained a newly formed HR department for TDM - part of the Cable & Wireless group, in 2001.

Jan Brause

Jan is a professional coach, trainer and consultant with over 20 years experience in Personal Development and Corporate Management operating at senior level across both the private and public sector. Jan has a passion for learning and personal growth and loves to see others develop and improve their performance.

Her focus is on enabling others to work towards the professional and personal life that they desire and more importantly to enjoy the journey along the way.

Over the last 15 years Jan has been working with businesses, effectively identifying employees training and development needs and designing and delivering appropriate solutions. These have been primarily in the areas of, personal development, coaching, management development, communication and stress prevention. Her work is underpinned by the principles of Neuro-Linguistic Programming (NLP) and Accelerated Learning.

Jan ‘walks her talk’ by continually researching and updating her own skills and capabilities. She is a member of the Association for Coaching and part of a supportive coaching community. She is also a member of the Chartered Institute of Personnel and Development and the Chartered Institute of Management.

Individuals say that Jan challenges their thinking, gives them new insights on old perspectives and is always supportive. Businesses say that Jan is professional, creative, helps people to feel valued and is focused on performance improvement.

Qualifications and Training

• Accredited High Performance Coach – trained by Graham Alexander
• INLPTA trained Master NLP Practitioner
• Licensed SDI® Facilitator
• First Class Honours Degree in Psychology gained with the Open University
• Member of the Association for Coaching and their International Peer Group, the Chartered Institute of Personnel and Development, the Institute of Management and Women in Management
• Graduate Member of the British Psychological Society
• Associate and Committee Member for the Professional Speakers Association

Andy Coates

Following a successful career with the Home Office and European Commission, Andy’s corporate background and highly qualified skill set enabled him to quickly move into organisational development.

He combines a thorough understanding of the context in which areas of staff development operate within the business environment, with an easy blend of structural awareness and excellent interpersonal skills. This has enabled proven success in developing innovate solutions for organisations and clients.

His proactive, insightful style enlivens and energises his trainings, ensuring stimulating, motivational and practical learning throughout. Andy’s particular interests lay in:

• Advanced Communications
• Performance Improvement
• Management Development

Andy's background and professional education resembles a "who's who" list of training and development qualifications!

Professional Qualifications

• M.Ed. Leeds University – Psychology
• BA (Hons) (1st class) - Professional Studies in Education – Manchester University
• Certificate in Education – Manchester University
• Certificate in Management - Institute of Management
• INALPTA Trainer - Neuro-Linguistic Programming
• Master Practitioner (Revised) – Neuro-Linguistic Programming
• CIPD Certificate in Training and Development

Mark Williams

Mark specialises in the design and delivery of management training courses and development programmes. As a management and leadership specialist, Mark is always in great demand and he has managed programmes across the UK, Europe, Japan, China and the Middle East.

Mark's dedication to providing tailored, bespoke solutions is matched by his positive attitude, experience and practical approach to every event that he delivers.

Experience a training course where Mark has been the facilitator and the delegates will go away with a toolbox set of practical skills that they can use in the workplace allied to a varied approach to the actual delivery of the course content that includes accelerated learning, multiple intelligences, emotional intelligence and weird and whacky activities that enhance the learning experience and enjoyment for each delegate.

Mark also revels in the post-course email and telephone support that we offer our attendees and is often found on the phone or writing emails to give some personal help, guidance and mentoring for a delegate.

Recent pictures from a Modern Managers Development

Programme delivered in Amman - Jordan.

Here are some comments from Mark's courses:

"I found Mark to be an excellent communicator. He clearly knows his subject having studied it for over 20 years! His style was both informative and fun and he had the whole room's attention"

Judy Clarke - Defence Academy - Joint Services Command & Staff College

Thanks for the course, it was great. Rest assured, I wouldn't have any problems recommending the course to my fellow managers. I found it extremely useful and thought provoking and thought Mark was a great facilitator and tutor"

Garry Cochrane - Account Manager - Fine Ltd

"There were no switch off spells as the course was excellent. The presentation style was both friendly and humourous. I now have a method of structuring my management style and have a great understanding that different people need to be motivated in different ways"

Bakhtiar Hanan - Head Of Buying - Videogames - Toys R Us

"The sections on coaching and managing conflict were excellent. The module enabled me to learn how to develop my team members and also work on my weaknesses as a leader.The course met my needs completely"

Julie Parris - Team Leader - Pfizer Ltd

"I found the whole course to be very interesting indeed. I can now approach my staff with confidence in a way that will work! The course was very useful and Mark (the trainer) was informative, open and approachable"

Simon Harper - Head of Design - Maritz Ltd

"The course was really helpful. I had never done any coaching before but I can certainly see the benefits of it. Mark used effective ways to communicate with the group and was easy to talk to. Thanks!"

Sarah Jones - Sales Office Supervisor - Roland UK Ltd

Nancy Kazdan

Working with Chairman, CEO’s, Senior Management and Line Managers, Nancy has consistently demonstrates measurable results. Enterprises both mature and start-up have received Nancy ’s market driven growth strategies, coaching and training including:

1. 32 Banking, Broking, Insurance, Retirement & Investment organisations
2. 14 Technology and Media organisations,
3. 22 Small Businesses ranging from arts to manufacturing in the United States, Australia, UK, Hong Kong, Jakarta and Singapore.

Recent projects include:

• Lifestyle Financial Services business development coaching and sales training for individual planners to increase revenue with improved interpersonal communication skills leading to improved telephone cold calling skills.

• Deutsche Asset Management Retail Sales Strategy, Interactive CD & CRM Training & Development increasing Funds Inflows with international equity and hedge funds by $20m per month for 7 months after the two day training program and on-going coaching.

• Deutsche Equity Lending turnaround for sale including book retention of $330M and created new sales in six weeks of $39.8M leading to a total book value of $369.8m. Including telephone scripts, national advertising campaign, broker and financial planning distribution strategy and implementation.

• Developed business requirements for Deutsche Asset Management Customer Relationship Management (CRM) Systems (Siebel Systems) Retail Sales Measurement & Management to track sales performance and deliver management reports to manage and improve the sales effectiveness.

• PricewaterhouseCoopers strategy and sales development coaching and training for new partners.

• JP Morgan Ord Minnett Institutional, Private Broking, Futures, Derivatives and Margin Lending sales coaching, training, differentiation strategy and business planning for 570 brokers with an increase in revenue of 20% in 10 months.

• Created a web based Client Retention & Marketing Strategy Planning documents and a Client Satisfaction Survey for Financial Wizdom Advisers to asses client satisfaction and develop recommendations to improve their business and win new and current customer business.

• St George Banking Corporation Customer Wealth sales and interpersonal coaching and training for 150 Financial Planners.

• St George Customer Wealth Financial Planner cross selling risk insurance products – term life, TPD, business expenses, income protection, trauma.
  

Tony Hillsdon

Tony is an enthusiastic and innovative presenter, trainer and course designer with a specialism in Diversity. With past senior management experience within both commercial and government settings Tony offers a range of services and courses that are offered to individuals and groups on key skills within organisations using all training mediums in both soft and technical skills.

Specialist Courses Delivered include:

• What is Diversity?
• Equal Opportunities at Work
• Introducing Diversity
• Eliminating Discrimination
• Diversity Awareness
• Disability Discrimination Act 1995
• Disability Awareness
• Accessibility Awareness
• Sex Discrimination Act 1975
• Sex Discrimination Awareness
• Race Relations Act 1976
• Race Relations (Amendment) Act 2000
• Racial Equality Awareness

Membership of Professional Bodies

Affiliated member CIPD

Vocational Qualifications

• City and Guilds 7307 – Teaching in Further Education
• Certificate in Counselling Theory, NEW College, Bromsgrove
• Certificate in Counselling Skills, NEW College, Bromsgrove
• Diploma in Social Work Management, Sussex University
• Registered Nurse for Learning Disability, Broadland School of Nursing